iGate Clinical Research Featured
BPO Team Lead - International Voice Process
Gandhipuram, CoimbatoreFull-time • On-siteExp: 2 - 5 Years3.5 - 6 LPA
Required Competencies & Skills
Team LeadershipEnglish CommunicationClient HandlingSLA ManagementTraining
Job Overview & Responsibilities
iGate Clinical Research is hiring a BPO Team Lead for managing international voice processes and client escalation handling.
Key Responsibilities:
- Lead a team of 20+ international voice process agents.
- Handle client escalations and ensure SLA compliance.
- Train new hires on communication and process adherence.
Requirements:
- Graduate with 2+ years BPO experience.
- Excellent English communication skills.
- Prior team lead experience preferred.
Verified Listing by Jobbs: This opening has been authenticated directly with iGate Clinical Research or their verified hiring partners. Direct applications receive priority screening.